A customer may cancel an order between placing the order and up to 7 days after receipt of the goods. If the cancellation happens after the goods have been despatched then a refund will be made upon receipt of the goods back at Teovizija. The cost of returning the goods to Teovizija will be the responsibility of the customer or Teovizija depending on the reason for cancellation. Please see our Refund policy & Returns Policy section for more details.
Full refunds will be given only if you cancel your registration and the books are in their original condition.
All returns should be securely wrapped and sent, with the original packing slip and reason for the return, to the following address:
10 000 Zagreb
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.